This is the Refund and Returns Policy for the users of Vimal Global Mart. We want you to read this policy in order to understand how our refund and returns work.
Returns and Exchanges:
- We offer a hassle-free return and exchange policy for all general and fashion products purchased from our ecommerce website.
- Customers can initiate a return or exchange within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received for a return or exchange to be eligible.
- To be eligible for a return or exchange, customers must provide proof of purchase, such as the order number or receipt.
- Personalized or customized items may not be eligible for returns or exchanges unless there is a manufacturing defect or an error on our part.
- Customers who choose to return a product are eligible for a refund, which can be issued in the original form of payment or as store credit.
- Refunds will be processed within a reasonable timeframe once the returned item is received and inspected.
- Customers are responsible for the shipping costs associated with returning an item, unless the return is due to an error on our part, such as receiving a defective or incorrect product.
- It is recommended to use a trackable shipping method to ensure the safe and timely return of the item.
- Customers who wish to exchange an item for a different size, color, or style can do so by initiating a return and specifying the desired exchange details.
- The exchanged item will be shipped once the returned item is received and inspected.
Damaged or Defective Products:
- In the case of receiving a damaged or defective product, customers must contact our customer support within 48 hours of delivery.
- We may require supporting evidence, such as photographs, to assess the nature of the damage or defect.
- Depending on the situation, we will offer a replacement, repair, or refund for the damaged or defective product.
- Certain items may not be eligible for returns or exchanges due to hygiene reasons, such as underwear, swimwear, or earrings.
- Final sale or clearance items may also be non-returnable, and this information will be clearly mentioned on the product page.
- We reserve the right to modify or update our return and refund policy at any time.
- Customers will be notified of any changes to the policy through our website or other communication channels.
- Note: This is a general outline of a return and refund policy for an ecommerce website selling general and fashion products. The specific details may vary depending on the website’s terms and conditions. It is recommended to consult the actual policy provided by the website for precise information.
Contact us at email@example.com or use the contact form on Contact Us Page, for any questions related to refunds and returns.